Burst pipe? Sewage backup? No hot water in winter? We answer the phone any hour and dispatch a licensed plumber fast — same-hour response when possible across Napa, Yountville, St. Helena, Calistoga, and American Canyon.
Skip the call center. You'll be talking to someone who can dispatch a truck in the same conversation.
Plumbing emergencies escalate fast. What's a small leak at midnight can be a flooded floor by morning. If something on this list is happening to you right now, call (707) 977-5726.
Water spraying, gushing, or visibly running where it shouldn't. Shut off the main water valve immediately and call us. Every minute of leaking equals real damage.
Toilets overflowing in multiple bathrooms, sewage smell, or water backing up from drains. This is a health hazard — don't try to clean it up yourself before we arrive.
Complete loss of water in your home with no notice from the city. Could be a main line break, frozen pipe, or pressure regulator failure. We'll diagnose on-site.
A failed water heater in December isn't an inconvenience — it's an emergency, especially for families with kids or elderly residents. Most cases are repairable same-night.
Water around the base, a fast drip, or sudden rust streaks down the side. A leaking tank can rupture and dump 40-50 gallons in minutes. Don't wait until morning.
Rotten egg smell near a water heater, stove, or anywhere gas runs. Leave the area, don't flick switches, and call us immediately. We diagnose and repair gas line issues.
These steps can dramatically reduce water damage in the time it takes us to reach you. Do these first, then call.
If it's a fixture (toilet, sink, water heater), turn the shutoff valve closest to it. If you can't find it or it won't close, shut off the main water valve — usually located near where the water line enters your home, in the garage, or near the front yard.
If water is reaching outlets, light fixtures, or appliances, flip the relevant breakers at your electrical panel. Don't step in water near live electricity.
Gas heater? Turn the gas control valve to "off." Electric heater? Flip its dedicated breaker. Then turn off the cold water inlet valve on top of the unit.
Grab towels, get rugs and electronics off the floor, and move furniture if water is spreading. Photograph everything — for insurance and so we can see what you're dealing with.
If you smell gas, leave the building and call from outside. For sewage backups, stay clear — that water is a serious biohazard. We'll handle containment when we arrive.
Two decades of experience means we've seen it all — from middle-of-the-night burst pipes to Thanksgiving sewage disasters. Whatever you're facing, we can fix it.
Stop the leak, isolate the section, repair or repipe. We carry common pipe sizes in our trucks for fast on-site repair.
Camera inspection to find the blockage, hydro-jetting to clear it. We handle tree root intrusion, grease buildup, and main line collapses.
No hot water, leaking tank, pilot won't stay lit, or full rupture. We can often repair same-night or replace within 24 hours.
Mysterious water bills, warm spots on the floor, sound of running water with everything off. We locate hidden leaks with acoustic and thermal tools.
Single fixture or whole-house issue, we diagnose fast. From simple flapper or fill valve repairs to drain line clears.
Smell gas? Leave first, then call. We're certified for gas line diagnosis, repair, and replacement — both inside the home and out to the meter.
Here's exactly what happens when you call our emergency line. Designed to get a real plumber to your door as fast as humanly possible.
No phone trees, no call centers. A plumbing professional picks up — day or night — and starts assessing the situation right away.
We walk you through immediate steps to stop the damage while we dispatch. Then we confirm ETA and emergency rate before hanging up.
Fully-stocked truck rolls out within minutes. 60–90 minutes to most Napa addresses, longer for remote valley locations.
On arrival: rapid diagnosis, flat-rate quote in writing, your approval, then we fix it. Most emergencies resolved same-visit.
Real ranges so there are no surprises. Final price quoted upfront before any work begins — even at 2 AM.
Same-day dispatch during business hours plus diagnostic. Diagnostic fee credited toward repair if you proceed.
Nights, weekends, and holidays. Includes priority dispatch plus diagnostic. Most emergency repairs completed same-visit.
Burst pipe repair, sewer line clear, water heater emergency replacement. Real range $450-$2,500 depending on scope.
Pricing varies by complexity and location within Napa Valley. We always quote in writing before doing any work — no exceptions.
Other shops route emergency calls to call centers in another state. We don't. Every after-hours call is answered by someone who can dispatch a plumber on the same call.
No call centers, no "we'll call you back." Direct line to a dispatcher who knows plumbing.
You'll know the total before we head out, even at 3 AM. No after-the-fact "surprise" charges.
Most emergencies fixed first visit because we carry the common parts: pipe, fittings, valves, water heater elements, snake/jetter.
Detailed photos and itemized invoices for your insurance claim. We've worked with every major California carrier.
The questions we hear most often during emergency calls. If you're not sure whether your situation qualifies, just call — we'll tell you straight.
Every minute counts. Call (707) 977-5726 and you'll be talking to a real plumber who can dispatch a truck — same conversation.